Help
About @cosme
@cosme is a comprehensive makeup and cosmetics portal site that serves as a space to share information for consumers.
Founded in 1999 as a makeup review site, one out of three Japanese women now use the site, making @cosme Japan's largest beauty portal. @cosme provides users with review-based rankings, cosmetics advice, beauty information, and more, influencing the purchasing decisions of many women in Japan.
@cosme launched its global services on December 3, 2014.
Problems Logging In

I forgot my password!

On the Log In | Sign Up page, click on the link that says "Forgot your password?" and follow the instructions to reset your password.
Enter the email address you used to sign up, and you will receive an email with further instructions.

A message is telling me that the login failed.

It looks like your email address or password doesn't match our records.
On the Log In | Sign Up page, click on "Forgot your password?" and follow the instructions to fix the problem.

I forgot the email address I used to sign up.

In order to help you gain access to your account, we need to confirm your identity. From the menu screen, click Other and then click the Contact Us button to send a message to our support team.

I keep trying to log in, but I just return to the same page.

Depending on the security settings of the web browser you're using, your browser might not be set to accept cookies.
@cosme uses cookies to enhance your user experience, so in order to use the site, we ask that users set their browsers to accept cookies.
To learn more about what cookies are and how we use them, please refer to @cosme's Privacy Policy.

I keep getting a blank screen.

Something is probably going wrong when loading the website's data.
You may need to update or restart your browser, then try loading the page again.

If you are still having trouble logging in, please go to the Other menu and use the Contact Us button to tell us about the problem.
Logging In & Logging Out

How to Log In

Click on the menu icon in the top left corner, then click the Log In | Sign Up button. Enter your email address and password to log in.

How to Log Out

Click on the menu icon in the top left corner, then click Log Out button at the bottom of the menu screen.
Forgotten Password

If you've forgotten your password, you can reset it to access to your account.

From the Log In | Sign Up page, click on "Forgot your password?"
Enter the email you used to sign up, and then click the Send button.
You will receive a message from @cosme with a link to a page where you can reset your password.
Click on the link in the email and reset your password.
How to Sign Up

STEP 1: Enter your email address.

From the home page, click on the menu icon in the top left corner. Click on the Log In | Sign Up button. After reading the Terms of Service and Privacy Policy, enter your email address in the provided field and click the button that says Sign Up.
After you've finished entering your email address, click the "Confirm" button to send a confirmation email to your address.
Click the menu button in the top left corner of the screen, then click the Log In | Sign Up button. At the bottom of the next screen, you can find links to the Terms of Service and Privacy Policy. After reading these, enter your email address and click the Sign Up button.

STEP 2: Receive confirmation email and finish signing up.

You will receive a message from @cosme.
Follow the link included in that email to go to the registration page.

STEP 3: Enter your personal information.

After entering the required personal information, click the Sign Up button.
*You can choose any username that is under 20 characters, but you can't have the same username as another user.
*Please do not choose a username that includes discriminatory or insulting words, is inappropriate for minors, or is offensive to others. If @cosme determines that your username is inappropriate or offensive, it may be changed or deleted.

STEP 4: Confirm

After you have checked that your personal information is correct on the confirmation screen, click Sign Up and start using @cosme!
Leaving @cosme
If you want to leave @cosme and remove your account, click on the icon in the top left corner. Click on the top button to go to your User Page. Then click on the gear-shaped icon to the right of your user image to go to your Settings page. Enter your password and click on Edit Account. On the Settings page, you can find the Delete Account link at the bottom of the page.
About Product Information
The product information on @cosme is based on the public information provided by the makers of the product in question.
About Main Ingredients
The information in the Main Ingredients section contains ingredients or effects that our users may be interested in.
If there is an ingredient or effect that you are interested, please check the Main Ingredients section.

*Please be advised that we can't list every ingredient.

Please note that only certain products may be displayed, as the ingredients and contents of the products on @cosme are based on the standards and information provided by manufacturers.
About Reviews and Ratings
@cosme provides a place to share your ratings and reviews of cosmetics and beauty products you have used.

Ratings are an easy way to let other people know whether you recommend a product, using a score of 0 to 7 stars.
Reviews give you more space to write in depth about a product.

Any @cosme member can write reviews or leave ratings, so whether a product was a hit or a miss, let others know what you really think!
About Rankings
The global @cosme sites offer translated information regarding the latest top-ranking products in Japan.
About Add To

WANT and HAVE

Adding a product to Want or Have is an easy way to save items that you have used or tried, or items that you want to get some day.

COLLECTIONS

Collections let you create personal lists of products that you can share or send to other people. For example, "Top 5 Must-Buy Japanese Products" or "My Makeup Gift Ideas."
About the User Page
On the User Page, you can see a summary of your information and activity on @cosme.

User Information

Your username and password, as well as your other personal information, can be viewed and edited from this page.

Favorite Brands

All of the brands that you have added as Favorites can be viewed and edited.

Want and Have

You can view all the products you have added to Want and Have.

Ratings

You can review and update all the product ratings you have given.

Reviews

You can review and update all of your past product reviews.

Collections

You can review and update all of the Collections you have created

Share

You can also share your user page by sending it to other people, or posting it to social media services